General Policy Page
REFUND POLICY
In some cases items just don't work out thats why you have 14 days of receiving your item(s) to send your unworn merchandise back! We’ll help you get started!
DOMESTIC RETURNS
Start a Return or Exchange Here
Customers are responsible for return shipping fees. Returns can be requested through your customer account and a shipping label will be provided and the label cost deducted from your refund.
Excluding final sale items, any product that is unused and unwashed, in its original packaging with original tags, and has been delivered within the last 14 days is eligible for a return or exchange. Any items with hair or fur, odors, or other stains will not be accepted.
Please inspect your item when you receive it as returns that don’t follow these guidelines won’t be accepted. Once we receive an eligible return, your return/exchange will be processed following inspection.
If item is found to not be returnable the items will be shipped back and no refunds will be issued, including shipping costs. We reserve the right to refuse a refund if the product appears to have been worn or damaged by the customer.
To return your item, you can ship it at your local post office. Ensure your order number is enclosed so the refund is issued to the correct customer.
All sale items are final sale. Sales include but are not limited to flash sales, coupon codes, PopUp shops and markets. Any purchases made during a sale or with a discount code of any sort cannot be returned or exchanged. No exceptions.
SHIPPING POLICY
Orders are typically processed and dispatched within 1-3 business days. All orders are shipped through DHL and USPS. Transit Times:
Economy Shipping - Delivers within 3-8 business days, $5 flat rate shipping
Priority Shipping - Delivers within 2-5 business days (orders placed before 2pm MT ship same day, orders placed after 2 pm MT ship the next business day).
Express Shipping - Delivers within 1-2 business days (orders placed before 2pm MT ship same day, orders placed after 2 pm MT ship the next business day).
*Delivery times are not guaranteed and do not include order processing.
SHIPPING PROTECTION
Shipping Protection is an affordable guarantee that if your package doesn’t make it to you or is damaged during transit, you will be fully compensated. You have the option to remove the shipping protection by de-selecting the check box located on the order summary. Please note; orders that have opted out of shipping protection do not qualify for compensation for any lost, stolen, or damaged packages.
Our goal is to ensure that you receive your order in excellent condition; however, we recognize that incidents happen and errors occur during the shipping and delivery process. That is why we offer shipping protection! We hope this process is easy and helpful for you!
Our shipping protection helps us protect you from uncontrollable factors during the shipping process. Orders that qualify for shipping protection will be able to choose this service at checkout! You have the option to remove the shipping protection by de-selecting the check box located on the order summary. Please note; orders that have opted out of shipping protection do not qualify for compensation for any lost, stolen, or damaged packages.
Claims for all damaged, lost, and stolen packages must be reported within 10 business days from when the tracking states "delivered" or from the last time the tracking updated. If the customer wishes to submit a claim, they need to wait 5 business days (which leaves a 5 business day window for us to compensate them). Please note that original shipping charges are ineligible for a refund.
What to do when your order is lost or stolen:
- For lost or stolen packages, please check your front and back porch, side door, garage area, bushes, and mailbox to ensure the package is not hiding. Ask your neighbors if they might have received it for you.
- Please wait 5 business days from when your tracking says delivered before taking action. Our customers have typically seen their packages appear during this time period.
- If you are still unable to locate your package after following the above steps, please fill out this Contact Us form. Include your order number, zip code and state that you would like to file a "shipping protection" claim.
- After you have submitted the form keep an eye out for an email from a customer success representative, they will help compensate you.
What to do when your order arrives damaged:
- Fill out our contact us form. Please include order number, zip code and any photos of the damage. keep an eye out for an email from a customer success representative, they will help compensate you.
GENERAL SHIPPING PROTECTION POLICIES
- How long do I have to make a shipping protection claim?
Claims for all damaged, lost, and stolen packages must be reported within 10 business days from when the tracking states "delivered" or from the last time the tracking number was updated. Please note that original shipping charges are ineligible for a refund.
- What does shipping protection cover?
Shipping protection covers lost, stolen or damaged packages.
- What if I no longer want shipping protection?
If you no longer want to purchase the protection and your order has not yet been fulfilled, Drip Floats will refund the shipping protection fee. However, once the protection has been removed, Drip Floats will no longer be able to cover any claims on your package if it is lost, stolen or damaged.
Once an order has been fulfilled, we are unable to remove and refund the shipping protection.
- What if the address is wrong on my order?
If your shipping address was entered incorrectly during the checkout process and the package has been shipped, Drip Floats cannot cover any claims on the package if it is lost, stolen, damaged or mis-delivered.
If the package has not been shipped, contact us immediately at hello@dripfloats.com with the subject line: URGENT SHIPPING CHANGE. Please include your order number and correct shipping address in the body of the email.
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In the event that the item you purchased was oversold, our team will contact you in order to refund or replace the item.
We will allow returns on any items that have manufacturing defects for 45 days from the date of purchase.
Not covered under warranty (non-returnable, no exceptions)
- Untrimmed excess thread (trim with sharp scissors, do not pull)
- Wrinkling/Creasing (remove with gentle washing or steam on low)
- Normal wear and tear (wear holes, pilling, snags on fabric)
- Items that have been modified or personalized
- Accidental damage (washing machine, torn, melted, ate by dog etc.)
- Shrinkage
- Stains from washing or using
- Fading
- Sale Purchases
- Stitching Integrity Compromised
- Broken Buckle
- Holes in Stitching on unworn items
PRIVACY POLICY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.dripfloats.com
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, Amazon Payments, Paypal), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We also is device information to help run online advertisements including retargeting ads.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/
- Google: https://www.google.com/
- Bing: https://advertise.bingads.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
TERMS OF SERVICE
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
We are not responsible for lost or stolen packages. We do have tracking numbers for all orders sent out so we can all keep an eye on them and make sure they are getting to the correct destination. Having trouble with finding your order? Contact your local post office, they usually know where it is or what has happened and when you will receive it!
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
TEXT MARKETING AND NOTIFICATIONS (IF APPLICABLE):
By entering your phone number in the checkout and initialising a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 10 per month. You can unsubscribe from further text messages by replying STOP. Message and data rates may apply.
We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.
Text Marketing and notifications (if applicable): By entering your phone number in the checkout and initialising a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text message frequency may vary. You can unsubscribe from further text messages by replying STOP. Message and data rates may apply. In addition, the Website uses cookies to help keep track of items you put in your shopping cart and to tell us if you have visited the Website in the past. This allows visitors to the online store to maintain shopping carts between visits. You can refuse cookies by turning them off in your browser.
California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us with the information below.
CONTACT US
For more information about our privacy practices or terms of service, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@dripfloats.com, or by mail at this address:
Drip Floats
1020 S 250 E Provo, UT 84606