Refund & Return Policy Page
REFUND & RETURN POLICY
In some cases items just don't work out thats why you have 14 days of receiving your item(s) to send your unworn merchandise back! We’ll help you get started!
DOMESTIC RETURNS
Start a Return or Exchange Here
Customers are responsible for return shipping fees. Returns can be submitted through the link above and a shipping label will be provided at your own cost.
Re:do - Checkout with the $2.98 Re:Do product, for free unlimited returns on your order and send it back for free if it doesn’t work. *does not include FINAL SALE items.
Didn’t checkout with Re:Do? You will still return like normal and purchase a label through them with discounted shipping rates saving you time and money!
Excluding final sale items, any product that is unused and unwashed, in its original packaging with original tags, and has been delivered within the last 14 days is eligible for a return or exchange. Any items with hair or fur, odors, or other stains will not be accepted.
Please inspect your item when you receive it as returns that don’t follow these guidelines won’t be accepted. Once we receive an eligible return, your return/exchange will be processed following inspection.
If item is found to not be returnable the items will be shipped back and no refunds will be issued, including shipping costs. We reserve the right to refuse a refund if the product appears to have been worn or damaged by the customer.
To return your item, you can ship it at your local post office. Ensure your order number is enclosed so the refund is issued to the correct customer.
All sale items are final sale. Sales include but are not limited to flash sales, coupon codes, PopUp shops and markets. Any purchases made during a sale or with a discount code of any sort cannot be returned or exchanged. No exceptions.
In the event that the item you purchased was oversold, our team will contact you in order to refund or replace the item.
We will allow returns on any items that have manufacturing defects for 45 days from the date of purchase.
Not covered under warranty (non-returnable, no exceptions)
- Untrimmed excess thread (trim with sharp scissors, do not pull)
- Wrinkling/Creasing (remove with gentle washing or steam on low)
- Normal wear and tear (wear holes, pilling, snags on fabric)
- Items that have been modified or personalized
- Accidental damage (washing machine, torn, melted, ate by dog etc.)
- Shrinkage
- Stains from washing or using
- Fading
- Sale Purchases
- Stitching Integrity Compromised
- Broken Buckle
- Holes in Stitching on unworn items
CONTACT US
For more information about our privacy practices or terms of service, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@dripfloats.com, or by mail at this address:
Drip Floats
1020 S 250 E Provo, UT 84606